Privacy policy for Banzai users

To provide you with an optimal and secure experience, we are required to collect various information. Identity and contact data include your name, postal address, date of birth, email address, and phone number, which are essential for creating your account. Transaction data encompasses the details of your deposits, withdrawals, and activity history on the platform. Technical and usage data includes your IP address, browser type, device operating system, and your browsing habits on our interface. Finally, we retain communications exchanged with our support service to improve the quality of our responses.

We process your personal data based on several legal grounds. Processing is often necessary for the performance of the contract binding us when you use our services. We also rely on our legitimate interests, such as fraud prevention and platform improvement, provided that these interests do not override your fundamental rights. In some cases, we will obtain your explicit consent, for example for sending promotional communications. Finally, strict legal obligations require us to retain certain data, particularly for accounting or identification purposes.

The information collected is used to manage the opening and administration of your user account. It allows us to securely process your financial transactions and provide you with necessary customer support in case of problems. We also use this data to monitor platform activity to detect and prevent any suspicious or fraudulent activity, thereby ensuring the integrity of our environment. If you have given your consent, we may analyze your preferences to offer you personalized marketing offers.

We retain your personal data only for the time strictly necessary to fulfill the purposes for which it was collected. The retention period varies depending on the nature of the data and our legal obligations. Typically, information related to your account and financial transactions is kept for several years after your profile is closed to meet potential tax or legal requirements, after which it is securely deleted or anonymized.

Banzai never sells your personal data. However, to ensure the proper functioning of the platform, we may share your information with trusted service providers, such as payment processors or hosting infrastructure providers. These partners act solely on our instructions and are subject to strict confidentiality obligations. We may also disclose your data to competent authorities if required by law or to protect our legitimate rights.

Given the global nature of digital technologies, your data may sometimes be transferred or stored on servers located outside the European Economic Area (EEA). If this is the case, we ensure that these transfers are governed by appropriate safeguards, such as approved standard contractual clauses, to ensure a level of protection equivalent to that required in France.

We deploy reasonable efforts and implement robust technical and organizational protocols to protect your data against unauthorized access, loss, destruction, or alteration. This includes the encryption of sensitive data transmissions and strict access controls to our systems. However, as no method of transmission over the Internet or electronic storage is entirely infallible, we cannot guarantee absolute security.

In accordance with regulations, you have extensive rights regarding your personal data. You have the right to access the information we hold about you, to request the correction of inaccurate data, or to request its erasure under certain conditions. You can also object to certain processing, request the limitation of the use of your data, or exercise your right to data portability to retrieve your information in a structured format. You have the right to withdraw your consent at any time, particularly for marketing communications.

If you wish to exercise any of your rights, ask a question about how we process your data, or submit a complaint, our team is at your disposal. Please contact us directly by email at the following address: [email protected]. We will endeavor to process your request within the deadlines provided by current legislation.

This privacy policy may be revised periodically to adapt to legislative developments or changes in our internal processes. Any significant modifications will be notified to you through our platform or by email. We invite you to consult this page regularly.